Privacy Policy

App Name: BorderSathi

Effective Date: 1 July 2026

Welcome to BorderSathi ("we," "us," or "our").

BorderSathi is a driver directory platform that helps users find and directly connect with taxi and transport service providers. BorderSathi does not provide transportation services, does not operate vehicles, and does not act as a booking or payment platform.

By using the BorderSathi mobile application or website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We only collect minimal, necessary information to facilitate direct connections between passengers and drivers. We may collect the following information:

A. Information You Provide

Name
Mobile Number
Email Address (if provided)
Feedback or support requests

B. Driver Information

For registered drivers, we may collect:

Driver Name
Mobile Number
Vehicle Information
Vehicle Type
Service Routes
Business Information
Profile Photograph (optional)

C. Device Information

The application may automatically collect:

Device Model
Operating System
App Version
IP Address
Crash Reports
Usage Analytics

2. How We Use Your Information

We use your information to:

Display driver listings
Connect passengers with drivers
Improve our services
Respond to customer support requests
Prevent fraud or misuse
Improve app performance

3. Permissions Used

BorderSathi may request the following permissions:

Internet — Required for loading driver information.
Phone — Allows users to directly call listed drivers.
Notifications (Optional) — To inform users about app updates or important announcements.

BorderSathi does not access your contacts, messages, photos, or personal files unless explicitly required and permitted.

4. Direct Communication

BorderSathi allows users to directly contact drivers using:

Phone Call
WhatsApp

BorderSathi is not responsible for conversations, negotiations, pricing, or agreements between passengers and drivers.

5. No Booking or Payment

BorderSathi does not:

Accept booking requests
Collect passenger payments
Process online payments
Charge commission on rides

Any fare, service charges, or travel arrangements are decided directly between the passenger and the driver.

6. Information Sharing

We do not sell or rent your personal information.

We may share information only:

When required by law
To comply with legal obligations
To protect our legal rights
With service providers who help operate the application

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, alteration, or disclosure.

However, no internet-based service can guarantee complete security.

8. Third-Party Services

BorderSathi may use third-party services such as:

Google Firebase
Google Analytics
Google Play Services
WhatsApp
Maps services (if implemented)

These services have their own privacy policies.

9. Driver Responsibility

Drivers are responsible for maintaining accurate information in their profiles. BorderSathi reserves the right to edit, suspend, or remove listings that violate our policies.

10. Children's Privacy

BorderSathi is not intended for children under 18 years of age. We do not knowingly collect personal information from minors.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will become effective immediately after publication within the application or on our website.

Important Notice Regarding Bookings & Payments

BorderSathi acts solely as a direct-connection directory platform. We do not handle, process, or store any financial transactions, booking fees, or payments. Any fares, payments, or travel agreements must be discussed and finalized directly with the independent drivers. Please carry valid identification (e.g., Passport or Aadhaar) as required at border crossings.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Email: support@bordersathi.com

Email: delveecommerce@gmail.com

Website: https://delveecommerce.in/